Store Policies

Privacy Policy

Rolling In Paradise LLC (“the Company” or “we or “us” or “our”) is committed to respecting the privacy of our users (“user” or “you”). This statement explains how we use, collect, retain, and safeguard your information when you visit our website rollinginparadise.com . Please read this statement carefully. If you do not agree with the terms of this privacy statement, please do not access the site.

 

We reserve the right to make changes to this Privacy Statement at any time and for any reason without prior notification.  You are encouraged to periodically review this Privacy Statement to stay informed of updates. You will be automatically deemed to have accepted the changes in any revised Privacy Statement by your use of the Site after the date such revised Privacy Statement is posted.

 

Privacy Statement Last Updated July 9, 2021

 

Information Collection And Use

 

While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to the following (“Personal Information”).

 

  • Your contact information, such as your name, shipping address, email address, telephone number, and possible demographic information, such as age and gender.

 

You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of our site and/or purchasing products.

 

Why We Collect Your Data

 

We are collecting your data for several of the following reasons:

 

  • To provide and deliver the products and/or services purchased from our Site.

  • To send promotional emails containing the information that we believe might interest you.

  • To improve our products and services.

  • To better understand your needs and to possibly improve our Site based off your feedback and/or reviewable information.

 

Financial Information 

 

Any such payment information data (e.g. card brand, credit card number, expiration date) entered when you order and purchase from our Site, is stored by our payment processor, {Square,} {Quickbooks,} {Other}, and you are encouraged to review their privacy policy and contact them directly with any related questions.

 

Our Cookie Policy

 

Our website uses “cookies” to collect information and to improve our Site/Service.  Most browsers are set to accept cookies by default.  You can remove or reject cookies.  If you choose to remove or reject cookies, you may not be able to use some portions of our Site/Service.

 

California Privacy Rights

 

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our California residents to request and obtain from our company, once a year and free of charge, any given information about personal information (if any) we disclosed to any third parties and the names and addresses of all the third parties that personal information was shared in the preceding calendar year.  The request must be submitted in writing to us using the contact information provided below.

 

Contact Us

 

If you have any questions about this Privacy Statement, please contact us at:

 

Rolling In Paradise LLC

annalisa@rollinginparadise.com

 
 

Shipping & Returns Policy

 
Domestic Shipping Charges

Domestic Shipping charges do not apply to shipments outside of the Contiguous 48 United States. Rolling In Paradise will contact clients to confirm additional shipping charges if applicable. Heavier items and oversized boxes such as attachable handbikes, Easystand standers, ZX-1, wheelchairs, handcycles have a higher shipping cost. Rolling In Paradise will confirm any other additional shipping charges only when necessary. Most ship charges will be listed, if you do not see that please inquire prior to purchase.

 
Return Policy

Large custom made-to-order products, such as Easystand, Maddiline, Freedom Trax, Stricker Attachable Handbikes, all Handcycles, Wheelchairs, and cushions are NOT returnable for a refund. For all custom-built items, ALL SALES ARE FINAL.

Please contact us before purchasing if you have any questions about returns.

 

Terms & Conditions

 

Please call or email any questions you may have. Reach us at Annalisa@rollinginparadise.com. We want to be sure you know everything about the products in your cart! You may place your order online or if you’d like you may contact us and one of our experienced sales staff will help you through the process. Once your order is finalized we will ship from our stock, or place the order for drop ship or for custom production with the manufacturer. You will be charged at order entry time for all orders.

 

Note: Lead times for custom equipment can be as long as 8-10 weeks. Call or email for specific lead times.

 

Prices and Information

 

The Rolling In Paradise website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience these possible mistakes may create. Please bring any errors you may find to our attention by sending an e-mail to Annalisa@rollinginparadise.com.

 

 

Preferred Payment Options

 

We accept all major credit cards. Rolling In Paradise encourages your payment by bank wire transfer or electronic check. You may make this selection by contacting Annalisa@rollinginparadise.com.